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丧礼后续服务

Work With UsWhen Death Occurs

人生无常,有时死亡会在最意想不到的时候来临。因此,我们将责无旁贷地以最大程度的努力和专业精神帮助家人处理不同的状况。随时都可拨打 24 小时服务电话 6293 4388,我们将引导丧亲家属为在家或医院去世的亲人的安排。如果亲人在海外逝世,我们可立即准备所有文件,协助遗体运送。
您也可查询 https://www.nea.gov.sg/our-services/after-death/facilities-and-services 获取更多详细信息。

A. 该做些什么

i) 死亡注册

该什么时候注册

在新加坡的法律要下, 所有在新加坡发生的死亡时间(无论任何公民身份)都必须在事件发生后的24小时内登记。

Documents Required
  • Certificate of Cause of Death issued by doctors or Authorised Officers (i.e. Forensic Death Investigators) from the Ministry of Health
  • Deceased’s identification documents (e.g. IC & Passport) for cancellation
  • Informant’s identification documents (e.g. IC or Passport)
Fees

Free of charge.

Processing Time
  • 45 minutes at Neighbourhood Police Centres/Posts
  • 30 minutes at Citizen Services Centre, ICA Building
Procedure

To register a death:

  • The informant must produce the Certificate of Cause of Death and other supporting documents (e.g. the deceased’s NRIC, passport or citizenship certificate).
  • After documents produced are verified, the Registration Officer will print the Death Certificate.
  • The informant must verify the particulars on the Death Certificate and sign the Death Certificate.
  • The Death Certificate is issued.

More information on Death Registration is available here.
Depending on where the death occurred, the following section lists the steps to take to register a death.

ii) 死亡因素

Death Occurs

(English) When a death occurs, the family will have to obtain a Certificate of Cause of Death (CCOD). With the CCOD, the family may register the death. This will have to be done within 24 hours of the death.Upon registration of the death, the CCOD will be retained by the death registration center and a Death Certificate will be given to the family. You will need this Death Certificate to place an obituary in the papers, engage a funeral director, and when you make arrangements for cremation or burial.

Scenario A: If the death occurs in a hospital

Step 1: Obtain Certificate Of Cause Of Death (CCOD)

When a death occurs, a doctor at the hospital can certify the cause of death if the cause of death is known AND the cause is natural. He will then fill up the CCOD and hand it to the ward nurse. The family can obtain the CCOD from the ward nurse by producing the identity card of the deceased.

If the doctor is unable to determine the cause of death, or a death has been the result of or has been contributed by an unnatural event (e.g. surgical complication, a fall prior to admission), the doctor is under the requirement of law (Criminal Procedures Code) to refer the case to the police/Coroner. In such cases, the body will be sent to the Mortuary@HSA (located at Block 9 Singapore General Hospital) in a Police Hearse. The hospital will arrange for this to be done. The family will be told by the Police when to go down to the Mortuary@HSA (this is usually on the next day).

What to bring to Mortuary@HSA

  • All medical documents relating the deceased.
  • All medicine consumed by the deceased.
  • Identification papers of the deceased and informant e.g. NRIC/Passport/Certificate of Registration of Birth/FIN card.

At the Mortuary@HSA

  • The Coroner will review the case and determine if an autopsy is required.
  • The Police Investigator will arrange for the family to view and identify the deceased’s body in the presence of the coroner.
  • The family will be informed of the Coroner’s decision and the time to claim the body for the funeral.
  • If the autopsy reveals that the death is unnatural, the Police will need to conduct further investigations into the cause of death and the family will need to assist. Once investigation is completed, the family will be told by the Police to attend a Coroner Inquiry at the Subordinate Courts.

Mortuary@HSA operating hours:

Monday to Friday:                                          8:00am to 4:30pm

Saturday, Sunday and Public Holidays:    8:00am to 12:30pm

Step 2: Engage a Funeral Director

After the Certificate of Cause of Death has been obtained, the family may engage a funeral director who will

  • collect the body from the home/hospital mortuary,
  • send the body for embalming (if required), and
  • deliver the body to the location of the wake.
Step 3: Register the Death (This can be done Simultaneously with Step 2)

Prior to registration, the family should decide whether the body will be cremated or buried as this information is required when registering the death.

The family will have to register the death at

3rd floor, ICA Building
10 Kallang Road (S) 208718
Tel: 6391 6100

Working hours:
8:00am – 5:00pm (Monday to Friday)
8:00am – 1:00pm (Saturday)

If the body is referred to the Mortuary@HSA, the death will be registered at the Mortuary@HSA.

What to bring to register a death:

  • Certificate of Cause of Death
  • Identification papers of the deceased and informant e.g. NRIC/Passport/Certificate of Registration of Birth/FIN card.

Scenario B: if the death occurs at home

Step 1: Obtain Certificate of Cause of Death

Contact your family doctor who has been attending to the deceased. If you do not have a family doctor or if the family doctor us not available, contact any of the neigbourhood doctor who is willing to make a house call.

If the doctor is able to certify the death, he will issue the CCOD on the spot. If he is unable to certify the death, call the Police for the body to be sent to Mortuary@HSA (located at Block 9 Singapore General Hospital) in a Police Hearse. The family will be told by the Police when to go down to the Mortuary@HSA (usually on the next day).

What to bring to Mortuary@HSA:

  • All medical documents relating the deceased.
  • All medicine consumed by the deceased.
  • Identification papers of the deceased and informant e.g. NRIC/Passport/Certificate of Registration of Birth/FIN card.

At the Mortuary@HSA

  • The Police Investigator will arrange for the family to view and identify the deceased’s body in the presence of the Coroner.
  • The Coroner will review the case and determine if an autopsy is required.
  • The family will be informed of the Coroner’s decision and the time to claim the body for the funeral.
  • If an autopsy reveals that the death is unnatural, the Police will need to conduct further investigations into the cause of death and the family will need to assist. Once the investigation is completed, the family will be told by the Police to attend a Coroner’s Inquiry at the Subordinate Courts.

Mortuary@HSA operating hours:

Monday to Friday:                                         8:00am to 4:30pm

Saturday, Sunday and Public Holidays:    8:00am to 12:30pm

2. Death Occurs:-Step 2: Engage a Funeral Director

After the Certificate of Cause of Death has been obtained, the family may engage a funeral director who will

  • collect the body from the home/hospital mortuary,
  • send the body for embalming (if required), and
  • deliver the body to the location of the wake.
Step 3: Register the Death (this can be done simultaneously with Step 2)

The family will have to register the death at

3rd floor, ICA Building
10 Kallang Road (S) 208718
Tel: 6391 6100

Working hours:
8:00am – 5:00pm (Monday to Friday)
8:00am – 1:00pm (Saturday)

If the body is referred to the Mortuary@HSA, the death will be registered at the Mortuary@HSA.

What to bring to register a death:

  • Certificate of Cause of Death
  • Identification papers of the deceased and informant e.g. NRIC/Passport/Certificate of Registration of Birth/FIN card.

Scenario C: If the death occurs overseas

1) Singapore Citizens/Permanent Residents

For Cremation or Burial

The body of a Singapore Citizen/Permanent Resident may be brought back to Singapore for cremation or burial. However, a Coffin (Import) Permit is required to import a body into Singapore. A funeral director should be able to assist you in the procedures.

 (a) Application of Coffin (Import) Permit

You may apply for a coffin permit at any time from the following offices:

Contact Details Coffin Permit Fees
Port Health office
4545 Jalan Bukit Merah
Singapore 159466
Tel: 6222 2585
Fax: 6222 8543
Open 24 hrs dailyAirport Heath Office
80 Airpot Boulevard
Changi Airport Terminal 1
#14-08
Singapore 819642
Tel: 6543 2515
Fax: 6543 1973
Open 24 hrs daily
Import Permit $10
Export Permit $10
Transship Permit $10

Death Certificate issued by the country where death occurred (copy of English translation is required if the death certificate is in ethnic languages);

(b) Documents required for the issuance of the coffin permit:

  1. Cause of Death Certificate or a Statutory Declaration;
  2. Sealing Certificate for the coffin;
  3. Embalming Certificate, where applicable;
  4. Coffin Export Permit from the country exporting the body: and
  5. Air Waybill (Air Consignment Note) if by air.

If the application is by the funeral director, the Permit to Cremate/Bury will be granted provided the next-of-kin gives a letter of authorization for the funeral director to apply for the permit.

(c) The coffin permit costs $10. The Permit to Bury/Cremate will be issued with the coffin permit at no extra charge. 



Note: Prior written approval has to be obtained from the National Environment Agency, Environmental Health Department for the import of a body of an HIV-infected Singapore Citizen

Death Registration
The death will also have to be reported to Singapore’s Registry of Births & Deaths, Citizen Centre, 3rd Storey, ICA Building personally by the next-of-kin of the deceased. If the next-of-kin is unable to report the death personally at ICA Building, a letter of authorization will be required.

Documents required

  1. Death certificate issued by the foreign authorities (copy of English translation is required if the death certificate is in ethnic languages);
  2. Coffin (Import/Export) Permit;
  3. Permit to Bury/Cremate;
  4. Deceased’s Singapore identity card, passport, Citizenship Certificate (if any), and
  5. Informant’s identification documents.
2) Foreign National

For Cremation

  • Deceased foreigners are allowed to enter into Singapore for cremation. A Coffin (Import) Permit is required to import a body into Singapore. A funeral director should be able to assist you in the procedures.
  • A Permit to Cremate will also be issued together with the Coffin (Import) Permit. If the application is by the funeral director, the permit will be granted provided the next-of-kin gives a letter of authorization for the funeral director to apply for the permit.
  • Deceased foreigners cremated in Singapore are not entitled to purchase niches in government-operated columbaria. They may however purchase niches at private columbaria.

For Burial

  • Foreigners are allowed to be imported into Singapore for burial only if the immediate next-of-kin is a Singapore Citizen or Permanent Resident. NEA does not approve the import of foreigners to Singapore for burial due to the limited size of its burial grounds.
  • A Coffin (Import) Permit is required to import a body into Singapore. A funeral director should be able to assist you in the procedures.
  • A Permit to Bury will also be issued together with the Coffin (Import) Permit. If the application is by the funeral director, the permit will be granted provided the next-of-kin gives a letter of authorization for the funeral director to apply for the permit.

B. 丧礼善后事宜

丧礼善后事宜

对于丧礼善后事宜,我们将为家人提供一些建议,通知以下的政府机构单位:

有关更多详细信息,请查阅 https://www.silverpages.sg/caregiving/post-death网站,并点击“善后事宜(Post Death Matters)”。

i) Post Death Matter

Banks

Please notify the deceased person’s bank, especially for receipts and cheques deposited automatically, or if mortgage payments and other transactions (e.g. GIRO deductions) are carried out directly from the account.

nsurance Companies

Inform the deceased person’s insurance companies. Beneficiaries may receive payouts from insurance policies, credit and trade unions or fraternal organisations, etc.

Bills & Miscellaneous Items

Check for any outstanding debts, such as credit-card bills. For bills where payment is made automatically via GIRO, inform the companies to cancel the GIRO. Where appropriate, contact the deceased person’s landlord, cancel utilities such as electricity and telephone connections, and other items such as safety deposit boxes etc. Give the post office a forwarding address for the deceased person’s mail.

Lawyers/Solicitors

Obtain the deceased person’s will and inform his lawyer and/or executor.

Estate Duty

An estate duty is payable on the value of a deceased person’s net assets above a specified threshold amount. More information on estate duties is available here. You can also contact: Inland Revenue Authority of Singapore Ruling and Estate Duty Branch Tel: 6351 3380 Email: ed@iras.gov.sg

Public Trustee

The Public Trustee administers the estates of deceased persons if the value does not exceed $50,000. The Public Trustee will:

  1. Administer the assets of the deceased (for example bank and other financial institutions deposits, undrawn salaries, CPF savings and New Singapore Shares).
  2. Sell or transfer shares held by the deceased person in Singapore-listed companies.
  3. Transfer any vehicle belonging to the deceased to the beneficiary.
  4. Ascertain the validity of claimants’ entitlement as beneficiaries and the relationship between the claimants and the deceased person.
  5. Hold the minor’s share in trust until the beneficiary reaches age of maturity and may make monthly payments for the minor’s maintenance and education.

More information can be found at:

  • Insolvency Office
  • Public Trustee’s Office
  • If the deceased is a Muslim, the Public Trustee will distribute the estate of the deceased to the beneficiaries in accordance with the Inheritance Certificate obtained from the Syariah Court by the applicant. Applications can be made online.
Central Provident Fund (CPF) Withdrawal

When a CPF member passes away, nominated beneficiaries will receive:

  1. The deceased person’s CPF savings
  2. Other monies due to the deceased person
  3. Assets owned by the deceased.

If no nomination is made or it is found to be invalid, the Public Trustee will handle the deceased person’s CPF savings, other monies due to or assets. These savings or assets will then be distributed to the deceased person’s family members according to Intestacy Laws. Making a Claim CPF savings will be distributed upon the death of a CPF member. If a CPF nomination is made, it will be distributed to the nominee(s) in the proportion stated. If there is no CPF nomination, the CPF savings will be forwarded to the Public Trustee for distribution in accordance with the intestacy laws of Singapore. If the deceased is a Singapore citizen/ Permanent Resident, you need not report the death to CPF board. CPF board will be notified by the relevant public agency and will distribute the CPF monies accordingly. The distribution of the CPF monies include: – Balances from Ordinary, Special, Medisave and Retirement Accounts. – Any unused annuity premium from CPF Life. – Remaining Retirement Account savings deposited with a participating bank or used to buy an annuity from an approved insurer. – Discounted SingTel shares. More information can be found here. For enquiries, please call 1800 227 1188 (Code 5, Sub-code 2).

Social Assistance

There are various government social assistance schemes available if help is needed. These schemes are administered by the Community Development Councils. The schemes are:

  • Public Assistance (PA) Scheme/Special Grant (SG)
  • Home Ownership Plus Education Scheme (HOPE)
  • Rent and Utilities Assistance Scheme (RUAS)
  • Interim Financial Assistance Scheme (IFAS)
  • Student Care Fee Assistance (SCFA)
  • Centre-based Financial Assistance Scheme for Child Care (CFAC)
  • Work Assistance Programme (WAP)
  • Kindergarten Financial Assistance Scheme (KiFAS)

More details on these social assistance schemes can be found at:

The Work Injury Compensation Act (WICA)

The Work Injury CompensatioN Act (WICA) allows emloyees who have sustained injuries in a work-related accident or contracted an occupational disease to claim work injury compensation. Dependants of employees who died in a work-related accident are also eligible for compensation. Claimable compensation includes medical leave wages, medical expenses and permanent incapacity or death. Unlike civil claims, compensation is generally payable under the Act regardless of whether the employer is at fault, as long as the employee had suffered an injury by accident arising out of and in the course of his employment or had contracted an occupational disease as defined under the Act. The compensation benefits are computed based on fixed formulae and capped under the Act. Once an employee decides to pursue his claim under the Act, he will generally no longer be able to lodge a civil claim against his employer for damages. More information on Work Injury Compensation Act can be found here.

Child Adoption

 If the deceased person leaves behind a child below the age of 21, family and friends may wish to adopt the child and give him or her a new home. Adopting a child is not just a legal process. It involves much thought and emotion as well. More information and resources on the process of adoption, issues and challenges post-adoption are available here.

Counselling

Coping with the death of a loved one or close friend is painful and may be difficult. You can seek the professional advice and support from your nearest Family Service Centres (FSCs). The FSCs are your neighbourhood-based focal points of family resources which everyone can turn to on any family-related matters. They are around to promote the well-being of families and individuals. More information on Family Service Centres are available at:

Please call the Helpline, which operates in English, Mandarin, Malay and Tamil to contact your nearest FSC. You may also wish to seek professional counselling from the following voluntary welfare organizations. Samaritans of Singapore (SOS) Helpline: 1800 221 4444 (24-hr toll-free line) SOS provides a 24-hour crisis line service, which gives emotional support to people who are troubled. All calls to SOS are kept in strict confidentiality.Care Corner Mandarin Counselling Centre Hotline: 1800 353 5800 (10am to 10pm daily) Care Corner Mandarin Counselling Centre provides counselling services to the Mandarin-speaking population, allowing them to share their problems in total anonymity and strict confidentiality.

Support Groups

The death of a child can be a particularly difficult loss. Child Bereavement Support (Singapore) is a support group for bereaved parents set up by bereaved parents, providing support groups, befriending and information.

C. 悲伤辅导

悲伤辅导

在面对亲人或朋友离开时会很难过,有时甚至撕心裂肺。向亲人、知己和关怀机构单位敞开心扉将有助于让您走出悲痛。同时,请时刻记住你并不孤单。如需进一步了解,请查阅https://www.silverpages.sg/caregiving/managing%20Grief

1. Care Corner Counselling Centre (关怀辅导中心)
2. Samaritans of Singapore (SOS) 援人协会

24小时服务热线1800-221-4444

电邮: pat@sos.org.sg

网站: https://sos.org.sg

3. Family Service Centres (FSCs)
4. Child Bereavement Support (Singapore)
5. My Grief Assist
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